Online Learning FAQs

The Keystone School

Accreditation & Applications

Admissions & Requirements

Enrollment

Courses & Curriculum

Parent & Learning Coach Support

Support

Pricing & Financial Aid

Credit Recovery

Request information

Due to U.S. Treasury requirements, Keystone cannot offer refunds to students with a non-U.S. address. Money paid will be refunded upon receipt of returned course materials. To request cancellation, contact Student Services at 800.255.4937. Please note that The Keystone School is not able to accept enrollments from students located in the following countries: Bahrain, Crimea Region, Cuba, Iran, Kuwait, Lebanon, North Korea, Syria, Oman, Qatar, Saudi Arabia, United Arab Emirates, and member countries of the EU.

The Keystone School

If my child earns a Keystone diploma, will they be accepted to a college or university?

Will the military accept Keystone graduates?

Is The Keystone School accredited?

Does Keystone have certified teachers?

If my child decided to go back to the public school system, will he/she be accepted? Will Keystone credits transfer?

Which foreign languages do you offer? Can I take a language somewhere else and transfer it to Keystone?

What are Keystone’s admissions requirements?

Does The Keystone School have an age limit?

Can I enroll my child in Keystone if we live outside of the United States?

Do you accept transcripts from foreign countries? (Applies to High School Program only)

Will previously earned credits transfer to Keystone? (Applies to High School Program only)

How do I enroll?

What is your deadline for enrollment?

When will I be able to start if I enroll today?

How long will it take for me to receive my books?

Can students enroll in courses above or below their grade level?

Do you require that students enroll in a full course load or do they have the option of enrolling in individual courses?

What is considered a full course load?

Do you offer courses that cover half an academic year/half credit?

What kind of computer do I need to take online courses?

Are the courses self-paced?

Do students receive report cards?

Can students work at an accelerated pace and move on to the next grade?

My student has been working on his/her courses, why is his/her Score to Date 0.0%?

What if my student needs more help with a course?

Are there limits around how quickly or slowly I can finish a course?

How many hours can a student expect to spend on each course?

How am I graded?

Do I have to take courses in a certain order?

High school students can choose between online and print format. What is the difference?

Do you offer print courses for middle school students?

Can high school students mix online and print courses?

How do you work with children who are gifted?

How do you work with children who have special needs?

What are Advanced Placement (AP ®) courses?

Can I get my GED through Keystone?

How much time should parents expect to spend helping their student?

Does Keystone offer support for families?

What are Keystone Progress Reports and what kind of information will I see on the Keystone Progress Reports?

Who can get Keystone Progress Reports?

Who do I contact if I have questions about the Keystone Progress Reports?

What is the Keystone Support Application?

What can I do with a Keystone Support Application?

How can I request access to the Keystone Support Application?

Who do I contact if I have questions about the Support Application?

How many times can students contact their teachers?

If I choose Keystone, will my child be able to maintain social contact?

How much does Keystone cost?

Do you offer payment plans?

Do you offer discounts for students enrolled in taking a full course load?

Do course costs include textbooks?

What is the cost of credit recovery courses?

How does Credit Recovery work?

How do I enroll my student in a Keystone Credit Recovery course?

How does the credit transfer back to my student’s school?

How long will credit recovery courses take?

Is the right Keystone Credit Recovery replacement course offered?

How is the Keystone Credit Recovery course presented—in what formats?