Adult Learning Terms and Conditions
The Keystone School
Learn more about Keystone's adult learning high school diploma program, tuition rates, military and sibling discounts, and money back guarantee.
Career High School Diploma Terms and Conditions
The Keystone School, a division of Stride Inc., with offices located at 11720 Plaza America Dr Suite 900, Reston, VA 20190, offers a subscription payment model for the Keystone Adult Learning Career High School Diploma Program as described by these terms and conditions.
Diploma Terms and Conditions
You, as the Responsible Party, by authorizing this enrollment in the Keystone School, accept and agree to be bound by the Agreement's terms and conditions until the terms of your enrollment have been met at one year from the date of enrollment. Additionally, you authorize Keystone to initiate debit or charge entries to the account provided in this agreement, or through any subsequent account provided. Your authorization will terminate when your enrollment has ended. Access will be put on hold if any payment plan installments are missed until made current. - – this one gets removed due to the update. Your subscription will continue for one-month terms for one year from the date of enrollment. You can cancel it by notifying Keystone by telephone at 1-844-363-5206 between 8:00 AM – 8:00 PM ET, Monday – Friday (holidays excluded). Cancellations will become effective at 11:59 PM Eastern Standard Time on the date you notify Keystone. To cancel before a new one-month term, you must cancel at least the last weekday (holidays excluded) before the new term begins. By submitting your order, you are agreeing to these terms. A 30-day refund is available in which all funds will be returned minus course specific materials fees, shipping, and payment plan fees. After 30 days no refunds will be issued. Due to US Treasury requirements, Keystone cannot offer refunds to students with a non-US address. Keystone courses are not optimized for mobile devices, tablets or chrome books.
Keystone Refund Policy
This refund policy applies to cancellation of enrollment in the Keystone Adult Career Diploma Program. To request cancellation, call Keystone Student Services at 1-800-255- 4937. Tuition refunds will be based on the date of cancellation and the percentage of the program completed as follows:
- If a student cancels his/her enrollment in the program within 30 days after midnight of the date the Enrollment Agreement is accepted (the Cancellation Period), all monies paid to Keystone will be refunded minus shipping costs and fees.
- The percentage of the program completed shall be determined by comparing the number of completed courses by the student to the total number of courses to complete the diploma program.
- If a student cancels his/her enrollment after submission of the first completed lesson, but prior to completion of the program*, minimum refunds shall be calculated as follows:
- Up to and including completion of the first 10% of the program, the school shall refund 90% of the monthly subscription amount for the month of cancellation. Future payments will be canceled.
- Beyond completion of 10% of the program and up to and including completion of 25% of the program, the school shall refund 75% of the monthly subscription amount for the month of cancellation. Future payments will be canceled.
- Beyond completion of 25% of the program and up to and including completion of 50% of the program, the school shall refund 50% of the monthly subscription amount for the month of cancellation. Future payments will be canceled.
Beyond completion of 50% of the program, a student is entitled - to no refund for the month of cancellation. Future payments will be canceled.
*Due to US Treasury requirements, Keystone cannot offer refunds to students with a non-US address.
Request information
Actual time to complete will be determined by the number of credits needed to graduate. Additional time is available, if needed. Student or parent must notify The Keystone School of their intent to withdraw and request the Money Back Guarantee within 30 days from the date of their enrollment to qualify. Money back guarantee does not include shipping & handling. Due to U.S. Treasury requirements, Keystone cannot offer refunds to students with a non-U.S. address. Money paid will be refunded upon receipt of returned course materials. To request cancellation, contact Student Services at 800.255.4937. Please note that The Keystone School is not able to accept enrollments from students located in the following countries: Crimea Region, Cuba, Iran, Lebanon, North Korea, Syria, China, India, and member countries of the EU.