Online Learning FAQs

The Keystone School

FAQ

Request information

Due to U.S. Treasury requirements, Keystone cannot offer refunds to students with a non-U.S. address. Money paid will be refunded upon receipt of returned course materials. To request cancellation, contact Student Services at 800.255.4937. Please note that The Keystone School is not able to accept enrollments from students located in the following countries: Bahrain, Crimea Region, Cuba, Iran, Kuwait, Lebanon, North Korea, Syria, Oman, Qatar, Saudi Arabia, United Arab Emirates, and member countries of the EU.

The Keystone School

What are Keystone’s admissions requirements?

Does The Keystone School have an age limit?

Can I enroll my child in Keystone if we live outside of the United States?

Do you accept transcripts from foreign countries? (Applies to High School Program only)

Will previously earned credits transfer to Keystone? (Applies to High School Program only)

What is your deadline for enrollment?

When will I be able to start if I enroll today?

How long will it take for me to receive my books?

How do I enroll?

Is The Keystone School accredited?

If my child earns a Keystone diploma, will they be accepted to a college or university?

Will the military accept Keystone graduates?

If my child decided to go back to the public school system, will he/she be accepted? Will Keystone credits transfer?

If I choose Keystone, will my child be able to maintain social contact?

Are the courses self-paced?

Do students receive report cards?

Can students enroll in courses above or below their grade level?

Do you require that students enroll in a full course load or do they have the option of enrolling in individual courses?

How do you work with children who are gifted?

How do you work with children who have special needs?

Can I get my GED through Keystone?

Can students work at an accelerated pace and move on to the next grade?

What kind of computer do I need to take online courses?

How much time should parents expect to spend helping their student?

Does Keystone offer support for families?

What are Keystone Progress Reports and what kind of information will I see on the Keystone Progress Reports?

Who can get Keystone Progress Reports?

Who do I contact if I have questions about the Keystone Progress Reports?

What is the Keystone Support Application?

What can I do with a Keystone Support Application?

How can I request access to the Keystone Support Application?

My student has been working on his/her courses, why is his/her Score to Date 0.0%?

Who do I contact if I have questions about the Support Application?

What if my student needs more help with a course?

How much does Keystone cost?

Do you offer payment plans?

Do you offer discounts for students enrolled in taking a full course load?

Do course costs include textbooks?

Are there limits around how quickly or slowly I can finish a course?

What is considered a full course load?

Do you offer courses that cover half an academic year/half credit?

How many hours can a student expect to spend on each course?

How am I graded?

Which foreign languages do you offer? Can I take a language somewhere else and transfer it to Keystone?

Do I have to take courses in a certain order?

High school students can choose between online and print format. What is the difference?

Do you offer print courses for middle school students?

Can high school students mix online and print courses?

What are Advanced Placement (AP ®) courses?

Does Keystone have certified teachers?

How many times can students contact their teachers?

How does Credit Recovery work?

What is the cost of credit recovery courses?

How do I enroll my student in a Keystone Credit Recovery course?

How does the credit transfer back to my student’s school?

How long will credit recovery courses take?

Is the right Keystone Credit Recovery replacement course offered?

How is the Keystone Credit Recovery course presented—in what formats?