Why does it say "Access Denied" when I try to view one of my student's courses through my observer account?

This is a known issue that can sometimes arise when a new course is entered into the Blackboard system, or if an existing course is updated. Please send an email to info [at] keystoneschoolonline [dot] com with your observer account name, your student's full name, and the course you cannot access.

This is often fixed within days of you notifying us about the issue, but can take up to a week or more.