Frequently Asked Questions - Parent Support
Yes, besides academic support from our certified teachers, the Keystone learning coach will contact families with students enrolled in four or more courses to help them get started.
Parents will also receive progress reports and if your child is enroll in online high school or middle school courses you will have access to real-time student progress through a parent observer account.
Note: Progress reports are emailed to parents, so please confirm that you have provided a current, accurate email address at the time of enrollment.
The Keystone Progress Reports are sent out every other week. These reports will give you an update on the progress your student has made
- in the last two weeks, and
- since they started each course
The progress reports will show you the following information:
- Original Enrollment Date- Courses are due within one calendar year from the original enrollment date, so please be sure that your student is completing work regularly and on pace to finish the course within 12 months.
- Last Login Date- The date that your student last logged in to their online course (not available for correspondence courses).
- Number of Logins- The number of times your student logged in to each online course during the reporting period (the last two weeks).
- Days Since Last Submitted Item- The number of days since your student last submitted work to be evaluated by the teacher. There may be a slight delay of up to three days before submitted work is reported on the progress reports.
- Score to Date*- The average score earned on all weighted (required) assessments in the course.
- % of Course Complete- The % of required coursework your student has completed in the course. Practice activities do not count towards the % of course complete.
Any parent with a student enrolled in our program can receive progress reports. Please call Student Services at 1-800-255-4937 to ensure that your email address is on file and ready to receive progress reports. Progress reports can only be sent to ONE email address. If multiple people would like to receive progress reports, we recommend setting up a free joint email account that can be shared.
To receive progress reports, all you need to do is to provide a parent email address that will be entered into the student record. The next time progress reports are sent out after we have your parent email address in our system, you should receive a report.
If you do not receive a progress report for your student within 21 days of enrollment, please contact Student Services at 1-800-255-4937 or info [at] keystoneschoolonline [dot] com to confirm that we have your correct email address.
**PLEASE NOTE: Progress Reports can only be sent to ONE email address.
Progress reports are sent every other Monday, and you should receive the first progress report on the next report date following the time that you provide your email address to Keystone. Please contact Student Services at 1-800-255-4937 immediately after enrolling your student to ensure that we have the correct email address on file for progress reports. It should take no longer than two weeks to receive your report.
We have found that some email services will reject our emailed progress reports as SPAM because of the PDF attachment. To help avoid this, we ask that ALL parents, regardless of which email service you use, add the email address info [at] keystoneschoolonline [dot] com to your email address book and/or Safe List.
By doing this, you should not have any problem receiving the progress reports. However, if you signed up for progress reports and are not receiving them on the first Thursday of each month, please send an email to info [at] keystoneschoolonline [dot] com or call our Student Services Team at 1-800-255-4937.
If you have any questions about the Keystone Progress Reports, you can send an email to info [at] keystoneschoolonline [dot] com or you can call our Student Services Team at 800-255-4937.
A parent observer account allows parents whose students are enrolled in online courses to "observe" their student's progress in the online courses.
If you have a student enrolled in at least one online course, you can request an observer account. Additionally, observer accounts can be set up for school counselors or anyone else that the parent designates. Since the account is a "passive" account, multiple people can observe the student's progress without the risk of interfering with their work.
The parent observer account allows you to see the following information:
- Activities, assignments, tests, and quizzes that have been completed by the student, and when they were completed
- The student's grades on completed coursework
- Activities the student has yet to complete
This account allows parents to see if their student is progressing or has become inactive by not submitting coursework for an extended period of time. Please note: Parents cannot view the actual work submitted by the student.
Parents of new students enrolled in online courses will receive a Parent Observer Account within 14 days of completion of the following requirements:
- Observer accounts are only available for online courses, so your student must be enrolled in at least one online course.
- We must have your parent email address on file, otherwise we will not know where to send the observer account information.
If you are a parent of a student who enrolled before August 1st, 2009 and you do not have a parent observer account, or if you enrolled a student after this date and still don't have an account, please contact Student Services at 1-800-255-4937 or info [at] keystoneschoolonline [dot] com.
It can take up to 10 business days (or 14 days) to have an observer account created and linked to a particular student. If you have requested an account and have not received a response within 14 days, please call Student Services at 1-800-255-4937 or send an email to info [at] keystoneschoolonline [dot] com.
The "Score to Date" only counts required (weighted) assessments. Your student may be completing practice activities early on in the course, but until your student completes a weighted assessment that counts towards his/her final grade, there will be no score to report on the progress reports.
*The score reported on the progress reports is an estimate. No course grade is final until received on an official Keystone transcript. Please call Student Services at 1-800-255-4937 if you have questions or concerns about the score reported on the progress report.
If you have questions about the Parent Observer Account, you can send an email to info [at] keystoneschoolonline [dot] com or you can call our Student Services Team at 800-255-4937.
This is a known issue that can sometimes arise when a new course is entered into the Blackboard system, or if an existing course is updated. Please send an email to info [at] keystoneschoolonline [dot] com with your observer account name, your student's full name, and the course you cannot access.
This is often fixed within days of you notifying us about the issue, but can take up to a week or more.
After you receive your username and password, you can log into your account. The list of courses will be on the right hand side of the screen. Click on the course you would like to check first. On the left hand side of the screen, directly below the red tabs there will be a link for "Observer Tools." Click on that and then click on "View Grades."
